Conference Description

The user experience plays a critical role in an academic library’s success. The conference will begin with the staff of ACRL’s Project Outcome leading a hands-on preconference focusing on understanding and communicating the real impact our library programs and services have. Keynote speakers will continue the discussion on user experience by addressing changing student and user demographics as well as designing with a focus on the user.

Call for Proposals is open! SUBMIT A PROPOSAL

Relevant topics include:

  • Online Experience/Website Design
  • Service Design/Assessment
  • Space Design/Assessment
  • Universal Design/Accessibility
  • Ethnography in Libraries
  • Design Thinking/Personas/Scenarios
  • Supporting Diversity and Inclusivity through Design
Schedule of Events

April 16, 2020

11:00am Conference registration open

12:30 – 4:00pm Preconference session, Project Outcome

3:00 – 5:30pm Local tours, TBD

5:30pm Happy hour, cash bar

6:15pm Dinner

7:00pm Welcoming remarks

7:05pm Evening Speaker: Nicole Eversley Bradwell, Director of Admissions,  Ithaca College


April 17, 2020

7:30am Breakfast and conference registration open

8:25am Opening remarks

8:30am Morning Speaker: Rachel Ivy Clarke, Assistant Professor, Syracuse Univeristy School of Information Studies

9:30am Breakout Sessions

10:30am Morning Break

11:00am Breakout Sessions

12:00pm Lunch

1:00pm Lightning talks

2:00pm Breakout Sessions

3:00pm Closing remarks and wrap up

Preconference Session

Thursday, April 16, 2020
12:30 – 4:00pm

Preconference Session: Project Outcome
with Sarah Goek, Program Manager at the Association of College and Research Libraries

In this interactive workshop, attendees will learn how to use the Project Outcome for Academic Libraries surveys and resources. Project Outcome is a free toolkit that helps libraries measure four key learning outcomes – knowledge, confidence, application, and awareness – across seven library program and service areas. The survey topics cover: Instruction, Events/Programs, Research, Teaching Support, Digital & Special Collections, Space, and Library Technology. Project Outcome provides academic libraries of any size the means to easily measure outcomes in those areas and to use that data as the basis for continuous improvements and advocacy.

Prior to the workshop we recommend that participants register for Project Outcome, review basic materials in the toolkit, and consider a goal for outcome measurement at their library.

Learning Outcomes – participants will:

  • Measure meaningful learning outcomes using Project Outcome for Academic Libraries.
  • Use the Project Outcome for Academic Libraries toolkit to administer surveys, analyze results, and create reports.
  • Understand how other libraries have used outcome data for action.
  • Identify challenges and effective means of implementing outcome measurement to improve library services and advocacy.
  • Develop an action plan for successfully implementing Project Outcome at your library.
Invited Speakers

Thursday, April 16


Sara Goek photo

Preconference speaker: Sarah Goek, Program Manager at the Association of College and Research Libraries

Sara Goek is Program Manager at ACRL, where she contributes to efforts to improve research about academic library contributions to student learning and success. She is the project lead on the new Project Outcome for Academic Libraries toolkit. Prior to joining ACRL Sara worked as research faculty at the Illinois Mathematics and Science Academy and as a lecturer, tutor, and post-doctoral researcher at University College Cork (UCC), Ireland. She holds a PhD in History / Digital Arts & Humanities and an MA in Historical Research from UCC, and a BA in History and Irish Studies from Boston College.





image of Nicole

Evening speaker: Nicole Eversley Bradwell, Director of Admission, Ithaca College

Experienced and dedicated higher education leader with demonstrated success in leading and supporting teams to align and achieve goals. Committed to engaging in strategic, student-centered, and data-informed enrollment strategy initiatives with a focus on inclusion and developing authentic connections. Nicole Eversley Bradwell is the director of admission at Ithaca College. Nicole has spent nearly 25 years working in admission at the college, serving as director of admission since 2015. She has a record of student-centered leadership and has engaged in extensive undergraduate and international student recruitment, directed teams and many projects, and actively participates in campus-wide committees, including the President’s Advisory Council on Innovation, the Council on Diversity and Inclusion, and co-chaired the Ithaca College Middle States Self-Study Design & Delivery of Student Learning Experience Committee. She has served as an active mentor for the Martin Luther King Scholar Program and is an advisor for student organizations such as the Caribbean Students’ Association. In 2016, she received the Ithaca College Student Government Council Administrator of the Year award.


Friday, April 17


Rachel Ivy Clarke photo

Morning speaker: Rachel Ivy Clarke, Assistant Professor, School of Information Studies, Syracuse University

Formerly the cataloging librarian at the Fashion Institute of Design and Merchandising, Rachel Ivy Clarke is currently an assistant professor at the Syracuse University School of Information Studies. Her research focuses on the application of design methodologies and epistemologies to facilitate the systematic, purposeful design of library services and education. Her multiple-award-winning dissertation argues that librarianship is more appropriately viewed as a design field rather than a scientific one. She holds a BA in creative writing from California State University, Long Beach, an MLIS from San Jose State University, and a PhD from the University of Washington.

Breakout Sessions & Lightning Talks

The Call for Proposals is still open if you’d like to submit a breakout session or lightning talk.

Breakout Sessions will feature:

  • Using the Web 2.0 Tool Score-card to evaluate the accessbility of resources within #EmTechMooc
  • Better information architecture for the library website, focusing on user-centered navigation
  • Humanizing your library’s social media presence
  • Explore and engage with trends that shape the future of library collections, spaces, services, partnerships, and roles in the community
  • Making videos accessible with captions, voice, and transcriptions (from the Deaf Studies Archive)

Lightning Talks will feature:

  • Library web infrastructure study findings at Pratt University
  • Using textbook reserves to reduce financial barriers for students and better meet user needs
  • Glowforge Laser Cutter – improving user experience and attracting new patrons


Accommodations and Travel

Lake Ontario Event and Conference Center
26 East First St.
Oswego, NY 13126

About the Conference

This is a biennial conference open to all library professionals, with a focus on academic libraries. It is sponsored by the Empire State Library Network.

Planning Committee:

Deborah Bauder, SUNY Oswego
Lisabeth Chabot, Ithaca College
Juan Denzer, SUNY Oswego
Laura Harris, SUNY Oswego
Katherine Jones, SUNY Oswego
Mary-Carol Lindbloom, South Central Regional Library Council
Kathryn Masten, SUNY Oswego
Laura Osterhout, Rochester Regional Library Council
Jessica Phillipe, South Central Regional Library Council
Rachel White, Colgate University
Jennifer Whittaker, SUNY Canton
Marc Wildman, Central New York Library Resources Council
Emily Underwood, Hobart & William Smith Colleges