ELDlogoEmpire Library Delivery (ELD) is a statewide delivery service maintained by ESLN. It supports statewide resource sharing between ConnectNY, IDS Project, and other libraries and affiliated organizations interested in sharing resources with other ELD participants.

FAQs

About

Empire Library Delivery (ELD) is a statewide delivery service maintained by ESLN. ELD contracts with a shipping service to provide daily delivery to participating institutions, thereby supporting statewide resource sharing among ELD participants.

 

 

ELD is overseen by Kathy Miller of Rochester Regional Library Council and Kathleen Gundrum of Capital District Library Council.  They convene an advisory council of representatives from the IDS project, ConnectNY, SUNY Libraries and other representative institutions to ensure an efficient, cost-effective exchange of materials among participating libraries.

Day-to-day operations are managed by the ESLN Coordinator, Tina Broomfield.  She answers questions about daily service issues and is the liaison between the shipping service and the participating members.  She can be reached at info@empirelibrarydelivery.org or tbroomfield@esln.org, and by phone at 585-223-7570 x114.

We currently have the blue LAND bags. Can we still use them?

Yes, ELD will continue to use the blue LAND bags, and drivers will continue to accept them with the new service. So keep using them! We have cycled in the ELD bags, but there’s no reason to get rid of the perfectly good bags we already have in circulation.

Also, ESLN has purchased delivery totes that have been provided to each participating library.  The totes are blue (similar to the current zipper bags) and have been stamped “Empire Library Delivery”, making them easily identifiable by both library staff and our couriers.  Please keep these bags and totes in circulation rather than using them around your library to store items.

How do we get more bags?
[contact-form-7 404 "Not Found"]
We have kept statistics at our library on how many books we send out each month. These stats haven’t been requested by anyone in a long time. Is there any chance that this info would be required from us?
We ask that you help us keep track of delivery statistics twice a year: April and October.  Simply record the number of items you place in the bins daily.  At the end of the specified months, send the data to info@empirelibrarydelivery.org.

 

 

 

Where do we find the city in which a library is (ex. College of Saint Rose – Albany) and where do we find the 3-letter abbreviations of the hub (ex. HUB – ALB)?

The cities for each participating library are listed on the roster. The hub abbreviations are:

Albany: ALB

Binghamton:  BNG

Buffalo: BUF

New York City:  NYC

Newburgh: NEW

Rochester: ROC

Syracuse: SYR

Will libraries be refunded for missed stops?
The ESLN contract with Custom Courier Solutions stipulates that ESLN will be credited for missed stops. Participating libraries will be credited for missed stops when they are invoiced for the next fiscal year. For example, a library’s 2015-16 invoice, issued on or about July 1, 2015, would reflect a credit for all reported missed stops in the 2014-15 year.

 

 

 

How are deliveries confirmed?
Our vendor, Custom Courier Solutions, requires each driver to fill out a “Proof of Delivery” sheet.  Some drivers require a staff member to sign this sheet, others simply take the name of the person receiving the delivery and annotate the sheet.  This enables us to ensure that deliveries are indeed being made.  Of course, we appreciate any and all reports of failed deliveries so that we may follow up.

 

 

 

MISSING RESOURCES

Please use this form to report resources that have gone missing through the Empire Library Delivery system. Please wait approximately 10 business days after the resources were expected to arrive before submitting a report.

 

Check the Missing Resources Summary (next tab) for reported resources.

Please email us if any of these resources have been found, so we may update the list.

 

You may view and download the full Missing Resources Summary spreadsheet here.

POLICIES & PROCEDURES

About
Please be sure to stay up to date on policies and procedures. If you have any questions, please contact info@empirelibrarydelivery.org
Expected Turnaround Time
Empire State Library Network contracts with a courier service to provide ELD, with expected turnaround times of 24 hours within a zone (meaning north or south of Newburgh) and 48 hours between zones (if an item has to cross Newburgh to the north or south to reach its destination). Courier service drivers are expected to arrive at the same time each day within a one-hour window. For a copy of the ESLN Service Agreement with Custom Courier Solutions, please click here.
How to send via ELD

All participating ELD libraries are listed on the ELD Roster. Your library can ship to and receive from all the libraries on this list using the ELD program.

Place ILL items to be sent in an ELD bag and zip the bag closed. Secure with a zip tie closure if you choose. Multiple items going to one location may be placed in the same bag; however items going to different locations must be placed in separate bags. The courier will not be opening the bags and therefore will not be able to sort items within the same bag to go to different locations. If you are sending an item that does not fit in a ELD bag, you may send the item in a padded mailer or box. Please label the package as you would a ELD bag (see below for labeling instructions). Multiple bags should be placed in a blue ELD tote.

Due to the fragile nature of some AV packaging, ELD recommends that AV materials be sent inside a hard plastic container or wrapped in bubble wrap.

Number of packages
There is no limit to the number of packages that can be shipped daily.
Shipping supplies

ELD will supply each participating member with an initial supply of bags and a label template. If your library’s supply of ELD bags is running low, please use the form on the ELD site to request more.

Totes will be delivered by the courier service driver from your local hub/terminal. If your library has extra totes, leave those out for the drive to return them to the hub/terminal. If your library needs totes, please inform your driver who can alert the terminal and he can bring more on the next service day.

Package labeling
The courier requires the institution name, full address, OCLC code and hub on the label.  The format of the label is the same as if you are addressing an envelope. Place the destination in the middle of the label with a larger font and your library in smaller print in the upper left hand corner.   Please note, it is important to have a full return address on the package.  If a bag is mislabeled or somehow gets misdirected, the materials may be returned to sender. A label template is available for your use, however pre-cut 3 x 5 index cards will also fit in the windowed envelope. See below for a sample of how to properly label your bags:

 

image003

What to send
  • Books

  • Periodicals

  • Newspapers

  • Audio-visual materials*

    • video and audio cassettes

    • sound recordings

    • CDs

    • DVDs

  • including video and audiocassettes, sound recordings, CD’s

*Due to the fragile nature of some AV packaging, ELD recommends that AV materials be sent inside a hard plastic container or wrapped in bubble wrap.

What NOT to send
  • Office equipment

  • Personal Correspondence

  • Promotional Items

  • Rare or valuable books or periodicals

  • Items that cannot be replaced

Lost and damaged materials
ESLN cannot accept claims for missing or damaged items. Libraries participating in ELD should comply with the Interlibrary Loan Code of the United States, which holds that the borrowing library is responsible for the material from the time it leaves the lending library until it is returned to the lending library. If the book cannot be located, regardless of the cause, then the borrowing library should reimburse the lending library for the cost of the material. Empire State Library Delivery accepts no liability for loss of, or damage to, materials shipped through ELD.
Holidays

There is no ELD service on the following holidays:

  • New Year’s Day

  • President’s Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Veteran’s Day

  • Thanksgiving Day

  • Day after Thanksgiving

  • Christmas Day

Library closures

If your library is going to be closed on a day when you would normally receive a ELD pickup/delivery, please fill out the Issue Report form to let the courier know that no stop is necessary. Please provide a minimum of 48 hours advance notice.

Reporting Statistics
Your library should track ELD usage. All ELD participants should count the number of bags and items sent by ELD each month, and retain thorough records.
Reporting Issues
Please use the Issue Report Form for all delivery issues (missed stops, missing books, etc.).
Refunds
The ESLN contract with Custom Courier Solutions stipulates that ESLN will be credited for missed stops. Participating libraries will be credited for missed stops when they are invoiced for the next fiscal year. For example, a library’s 2015-16 invoice, generated on or about July 1, 2015, would reflect a credit for all reported missed stops in the 2014-15 year.
ELD Participants as preferred lenders/Using custom holdings
If your library participates in ELD, you may wish to create a ELD Custom Holdings Group. Custom Holdings is an OCLC ILL feature that allows you to automatically display holdings for groups of preferred lenders. ELD participants should make sure they are part of the OCLC group with the affiliation code LAND. If your library was part of the previous LAND service managed by Nylink and then NYSHEI, you are already part of that group. Participants that have joined the system after July 1, 2012 should contact OCLC to join the group.
Joining ELD
ELD welcomes new participants to the delivery service. Two weeks’ notice is needed to set up a new account. New stops will always begin service on a Monday. To indicate an interest in joining ELD please use the form here.
Discontinuing ELD
Libraries wishing to discontinue ELD service may opt out at the end of any quarter with a minimum of two weeks’ notice. No refunds are available.

CONTACT

Please use this form to report resources that have gone missing through the Empire Library Delivery system. Please wait approximately 10 business days after the resources were expected to arrive before submitting a report.

Check the Missing Resources Summary for reported resources.

Bag Requests